Ben was great! We met with him well in advance, and carved out a preliminary plan for the wedding date. Shortly before our big date, he reminded us to fill out his contract with songs to be played, style of music to focus on during the evening, songs NOT to be played, cocktail hour songs/style, family announcements, first dance, last dance, special dances, etc. Our suggestion: as long as couples put in the time to give some direction, you can plan on top-shelf service. His setup looked very professional, sounded great within our room, and he was friendly and fun to work with. He knew, instinctively, how to work the room. In our case, a healthy mix of young and old. We, and our guests, had a total blast. Thanks, Ben!